We are here to help you!
Got a question, a question, or need advice about our rare and custom models? Send us a message below and our team will get back to you quickly.
1. General Questions
What is the average delivery time at Drop&You?
The estimated delivery time is 7 to 12 working days in total, including sourcing, quality control and final shipment to your home.
Can I cancel or modify my order after it has been validated?
Yes, within 30 minutes of purchase. We process orders quickly. Contact us at contact@dropandyou.com .
Does Drop&You have a physical store?
No, exclusively online in order to guarantee competitive prices.
2. Products & Customization
Are your sneakers authentic?
Yes, all our pairs come from certified suppliers and are checked before shipping.
What does “custom” mean at Drop&You?
A “custom” pair is an original pair reworked by hand (details, paint) or redesigned with new laces according to our artistic vision.
Are the customized products handmade?
Yes, each pair is prepared and painted manually by our specialist teams.
You will receive all items with their original laces, also included in the box.
3. Payment
What payment methods do you accept?
We accept Visa/Mastercard , PayPal , Apple Pay and crypto (USDC) .
Is the payment secure?
Yes, it is managed by certified providers. Drop&You never stores your bank details.
Can I pay in installments?
Yes, via PayPal Pay Later or according to the options available during payment.
4. Delivery
Is delivery free?
Yes, delivery is free for all orders.
How long will it take to receive my order?
Between 7 and 12 working days in total from order on average, depending on the model and your location.
Do you offer parcel tracking?
Yes, a tracking number is sent by email as soon as your order is shipped.
5. Returns & Refunds
Do you accept returns for customized products?
Yes, as long as the product has not been worn and is in its original condition.
What is the time limit for returning an item?
Returns are possible within 30 days of purchase.
How do I make a return?
Contact us via contact@dropandyou.com , and we will tell you the procedure to follow.
6. Customer Service & Contact
How can I contact you?
By email at contact@dropandyou.com or by WhatsApp: +1 480 569 1625 .
What is the average response time?
Our team usually responds within 24 to 48 business hours .
Do you offer support in multiple languages?
Yes, our customer service can respond in French , English and German .
7. Other questions
Do you offer a loyalty program?
We regularly launch exclusive promotions for our loyal customers.
Where can I follow your news?
Via our newsletter .
Do you sell internationally?
Yes, we ship worldwide.